Returns & Exchanges

At DR.ALTHEA, we want you to be fully satisfied with your skincare journey. If you are not completely happy with your purchase, you may return unopened items in their original packaging within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack the unused items in their original box, ensuring the RMA number is clearly written on the outside of the package to avoid processing delays.

3

Ship the Items

Send your package using a trackable shipping service to our returns center; please note that customers are responsible for return shipping costs unless the item arrived damaged.

4

Receive Your Refund

Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing